Why Your Confirmation Code Isn't Arriving

Where the email comes from

Confirmation codes are sent from hello@eventcapsule.camera with a 6-digit code in the body. If it is not in your inbox within a minute, it is almost always filtering or a mistyped address rather than a failure to send.

Work through these in order

1. Check the spam, junk, promotions and updates folders — search your mailbox for "eventcapsule".
2. Confirm the address you typed. The code is only sent to the address entered on screen, and a typo sends it nowhere useful.
3. Wait a few seconds before requesting another code. Repeat requests for the same address are rate limited to roughly one every 30 seconds, and a rapid retry is refused rather than sent.
4. Request a fresh code and use the newest one. Codes expire 10 minutes after they are sent.
5. Add hello@eventcapsule.camera to your contacts, then request one more code.

Common causes

• Corporate or school mail filters quietly quarantining transactional email — a personal address usually works.
• Aliases and forwarding rules delivering the message to a mailbox you are not currently looking at.
• Using an older code after requesting a new one. Only the most recent unexpired code is valid.

Still nothing?

Tell us the email address and event code from the contact page and we can check delivery. Related: getting back into your host dashboard.