Contact Event Capsule

Email is the fastest way to reach us. Send a message and we'll help with your event, your account, or anything that isn't working the way it should.

What we can help with

Event access or host verification

Trouble reaching your host dashboard or receiving a verification code.

Billing and payment questions

Questions about a plan, an upgrade, a discount code, or a receipt.

Photo privacy or deletion requests

Ask us to remove a photo, a gallery, or event data.

Upload, gallery or slideshow problems

Photos that won't upload, a gallery that won't open, or slideshow issues.

General feedback or questions

Ideas, feature requests, or anything else you'd like to tell us.

What to include

  • Your event code, if your question is about a specific event
  • A short description of the problem and what you expected to happen
  • The email address used to create or join the event
  • Screenshots, if they help show the issue

Please never send

  • Passwords
  • Verification codes
  • Payment-card information
  • Private host or guest access tokens

Useful links